Write to [email protected]. We aim to send a first reply within three business days. This does not extend a shorter legal deadline.
Describe what happened, your device/app version and the steps involved. Redact personal information from screenshots. Never send passwords, sign-in codes, access tokens or card details; we will never ask for them.
For a copy, correction or deletion of your data, or a privacy complaint, say so in the subject. Tell us whether you used Google or Apple sign-in and the account email if known. You can also make a request without a Byudge account. We may ask for proportionate verification, but not your password. Processing information and access requests are answered within seven working days; we carry out legally required erasure without delay.
Frequently asked questions
Does Byudge connect to my bank? No. You enter your records yourself. Byudge does not hold or move money, execute trades or provide financial, investment, tax or legal advice.
What does the assistant do? It explains records available to your Byudge account, such as net worth, spending and budget balances. It is part of Pro and needs sign-in and internet. The recipient is Google (Gemini API). It can make mistakes, so check important figures. The Privacy Policy explains the data sent and provider retention.
Where are my records? Local tracking works without a Byudge account. Signing in with active Pro enables cloud sync to our database in Switzerland. Analytics, diagnostics and subscription services can still process information without sign-in; local tracking is not a promise that nothing leaves the device.
Does Byudge work offline? Local tracking does not require a Byudge account or a continuous connection once your subscription or trial is active. Cloud sync and the assistant require both. Exchange-rate updates and the subscription check after a lapse also need a connection.
Will signing out delete my records? Successful sign-out clears your local user records and settings, including changes that may never have reached the cloud. The app does not show a sync-completion status or guarantee a final upload before sign-out. Do not sign out as a troubleshooting step if you need to preserve unsynced changes. Deleting a financial item hides it from normal views but can leave its stored contents; see the retention section of the Privacy Policy.
How do I cancel or restore Pro? Cancel in the store where you bought the subscription. Settings → Subscription opens the current device platform's store settings; use the purchasing store if it is different. Cancel before the trial or billing period ends. For an App Store trial, cancel at least 24 hours before its end. Deleting Byudge, deleting its account or stopping use of the assistant does not cancel billing.
To restore, open the paywall and select Restore purchases with the store account used for payment. Contact us if paid access is missing rather than buying again.
Can I use the same records on iOS and Android? For Pro sync, use the same Google sign-in identity on both devices. Sign in with Apple is available only on iOS. Manage billing in the store where you purchased; cross-device access and the store handling payment are different things.
How do I delete a chat or my account? For a chat, use its ⋮ → Delete action in the chat or Chat history, then confirm. A successful server deletion removes that chat from the server; device cleanup is best-effort, so contact support if a local copy remains. Other devices are not instantly wiped.
For your account, use Settings → Profile → Delete account or email support without reinstalling the app. See the Account deletion page for the full scope and retained copies.
Can I export my records? There is no in-app export function. You can request a copy of personal data we hold, including a portable copy where the law provides it. We cannot retrieve records that exist only on your device.